The Captains Playbook

# The Captain's Playbook **Standard operating procedures at every level, built with your people to deliver your strategy.** SOPs built the right way keep businesses running smoothly—on ordinary days and crisis ones. The Captain's Playbook helps you capture, write and approve procedures across Normal operations, Abnormal situations, Emergencies, and D.O.D.A.R. (for what no procedure covers). Mark Barclay, a former British Airways 737 captain with 16,000+ flying hours, brings aviation's proven discipline to business operations. Working directly with your people, he captures how your work actually runs, builds procedures you own and approve, then delivers them in your Company Operations Hub—where staff access approved procedures and ask the AI SOP Captain for guidance. You set strategy, mission and vision. The Playbook provides the structure to achieve them reliably, consistently and confidently. Six-monthly updates keep everything current. For business owners, department leaders,