ZaloDesk

ZaloDesk is a team inbox for Zalo, the messaging app most Vietnamese customers use to buy and to ask for support. A business connects its Zalo accounts once, then shares them with staff. Each employee works from the web, the desktop app or a phone without ever getting the Zalo password, and sees only the conversations they are allowed to see. When someone leaves, the customers and the full chat history stay with the company. ZaloDesk also covers the rest of the sales workflow: customer tags and notes, follow-up reminders, quick replies, history search, automation rules, AI replies that answer customers around the clock, and response-time reports per staff member. It runs on Windows, macOS, the web and Android.